TERMS & CONDITIONS

Last updated on 16th February 2024.

GENERAL INFORMATION

Please read all the information below carefully. We may amend these Terms & Conditions from time to time. Certain provisions of these Terms & Conditions may be superseded by expressly designated legal notices or terms: (a) located on particular pages at the website; or (b) notified to you, from time to time. Please check here from time to time to review the current Terms & Conditions, as they are binding.

This is where we explain what you agree to through process of purchasing and receiving confirmation of your tickets for Tonnau Festival 2024 (the Festival). This includes conditions of entry to site, site rules, use of images, terms of refund and deadlines. Terms and conditions do not affect your statutory rights.

Ticket Tailor and Skiddle are our sole ticket and resale agent. No other body is authorised to sell or resell tickets. Tickets will not be valid unless purchased from either of these outlets.

Contact via: https://www.tickettailor.com/events/tonnaufestival/1057212

All tickets to the Festival available from Ticket Tailor are sold as personal and revocable licenses on behalf of Tonnau Festival Ltd. Tonnau Festival Ltd reserves the right to change all, or any, arrangements concerning Tonnau Festival without notice, nor with any obligation whatsoever to refund.

The event dates for Tonnau Festival 2024 are from Friday 5th of July to Monday 8th July 2024.

Provisionally the site and campsites open at midday on Friday and all public must leave the site by midday on Monday. More detailed information and confirmation of opening times will be sent to ticket holders ahead of the event.

The purchase and retainment of tickets beyond the ticket launch date, 15th November 2023, of Tonnau Festival 2024 constitutes an acceptance by the purchaser and entrants of these terms and conditions, and an undertaking on the part of ticket holders to observe them.

In the event of any breach of these terms & conditions, Tonnau Festival Ltd, it’s staff and agents reserve the right, to cancel tickets, to refuse admission, to remove the holder, or to confiscate offending articles, as the case may be, and in any case, to retain any monies paid for the relevant ticket(s).

Tonnau Festival Ltd reserves the right to refuse admission, charge additional surcharges if the incorrect ticket has been purchased, and may conduct security searches of persons and belongings, on entry to the event, to meet our duty of care and licensing conditions.

Tonnau Festival Ltd reserves the right to cancel tickets purchased for any reason.

TICKETS & TYPES

All tickets are sold subject to availability and at the prices listed on the ticket page, via our sole agents Ticket Tailor and Skiddle.

Tickets are subject to agent booking fees and transaction charges. The quantity of any and all tickets available and the volume that may be purchased by customers may be restricted wholly at the discretion of Tonnau Festival Ltd.

Ticket(s) will be confirmed via email from our agents. The actual event e-tickets (and any applicable routing passes associated with the purchase of vehicle tickets) will be sent upon purchase of your ticket.

All entrants to Tonnau Festival 2024 must be within the correct age bracket of tickets on the opening date of the festival (5^th July 2024). Identification checks will be in operation, refusal of entry or surcharges may be applied should a patron hold the wrong ticket type upon arrival to site.

Tonnau Festival is taking active steps to improve inclusivity and diversity – we want everyone to feel welcome and able to enjoy the festival. Data may be gathered over the weekend that will help us understand our audience breakdown, shape the event and measure our progress. This data will be treated in accordance with GDPR regulations.

Adult Tickets:

All types of adult tickets for the Festival in 2024 provide full access for the duration of the event and are sold in three tier price brackets.

Accessibility:

The central festival site – stages and food area - benefits from the accessibility work put in place for Carreglwyd as a private hire venue. This includes wide gravel paths, a fully accessible toilet and ramps into the buildings.
However, due to the mixed and at points rugged terrain of Carreglwyd there is currently no designated accessible camping area.
Please contact info@tonnaufestival.uk for more information.

Accessible Ticketing:

Free Personal Assistant (PA) Adult tickets are available to attendees on PIP, DLA (middle or higher rate allowances), CredAbility Access Card, evidence of being registered severely sight impaired and a recognised Assistance Dog ID Card. Proof of DLA, PIP, Credibility Access Card or Assistance Dog ID card must be provided on entry to the festival.

Free PA Tickets need to be applied for once standard attendee tickets have been purchased, PAs are expected to travel and arrive with the person they are supporting. For further information please contact info@tonnaufestival.uk.

The final cut off for applying for all types of PA & ACA tickets is the 1st June each year.

Child & Teen Tickets:

•           Teen (13 – 17 years)

•           Child (0 – 13 years)

All age conditions, on all ticket types, apply to the day of opening of Tonnau Festival, not the date of ticket purchase. Photographic proof of identification may be required and must be either a Driver’s License, Passport, or part of the PASS Scheme – www.pass-scheme.org.uk

Admission may be refused, or surcharges applied, if you arrive at the event with tickets of the wrong age bracket for the holder.

Teen tickets are valid for ages 13 to 17 inclusive ONLY. The lead adult purchaser is the assumed guardian and responsible adult for any under 18’s they purchase tickets for. Proof of age will be required at the gate on entry – see below for accepted ID.

Teen tickets may only be purchased with, or in addition to an existing order of adult tickets. A maximum of two Teen tickets and a total of three minors (persons under 18) per qualifying adult may be purchased. All teens must be accompanied by their associated guardian upon entry to the festival.

Child tickets are valid for ages 0 to 13 inclusive. The tickets are free (except for a booking charge). The lead adult purchaser is the assumed guardian and responsible adult for any under 18’s they purchase tickets for. Proof of age may be required on entry – see below for accepted ID. Child tickets may only be purchased with, or in addition to an existing order of adult tickets, by an adult of 21 years or older. A maximum of three Child tickets per qualifying adult may be purchased. All children must be accompanied by their associated guardian upon entry to the festival.

All children will receive a wrist band that has room for the mobile phone number of the responsible adult / ticket purchaser. Please enter your number onto the wrist band at the gate when you receive your wrist bands. The ticketing crew will have a pen available for you to use.
Parents may also be asked to input a phone number onto a form that will be kept as a resource for the welfare team over the weekend.
All minors under 18 need a ticket and will be only admitted on site alongside the purchaser of the ticket.

Loco Parentis: In case of emergency, we need to ensure that we are able to care for under 18’s in their best interests and that may require us to take action immediately, for example medical treatment for a minor. Treatment may require permission from a legal guardian. It is the ticket purchaser’s responsibility for all tickets purchased for those aged under 18, to identify as the responsible adult / guardian.

1.         be ‘loco parentis’ for that child whilst at the festival site (this means they are legally entitled to make decisions for that child) in emergencies,

2.         have been given permission by the legal guardian of the child to act as loco parentis in emergencies,

3.         be available throughout the festival on the phone number provided on the wrist band or form.

You agree to these conditions as part of the ticket buying process.

CARS, CAMPERVANS & PARKING
Parking is free at Tonnau Festival. Please park in the bays as directed by the stewards. No cars are allowed beyond the ticket office. Neither Tonnau Festival Ltd or Carreglwyd Estate can be held responsible for any accidental or criminal damage or theft to any vehicle. All vehicles and their contents are left entirely at the owners risk.

It is not permitted to sleep in cars during the event.

Live-in vehicle Tickets:

All campervan / live-in vehicle types require a ticket to gain entry to the dedicated Camper Van field.

They are sold subject to availability.
Cars are not allowed in the Camper Van field or anywhere else on site.
Once parked, it is not permitted to exit and re-enter with a CamperVan.

Camper van pitches are valid for converted live-in vehicles, or caravans only.

Pitches are 6m x 10m and are valid for one camper van and one additional tent per pitch only. The vehicle and tent must fit within the pitch area, including guy ropes. A surcharge will be applied at the gate if you have an incorrect ticket.

Cars towing caravans should purchase a campervan ticket. No additional car pass is required, but you may be required to unhitch and park away from the pitch and your caravan.

No electricity hook ups are available.

Campervans are loaded sequentially on entry and we cannot guarantee that you can be placed near to friends who have arrived at a different time.

ONSITE PAYMENTS

Tonnau Festival Ltd reserves the right to change any and all arrangements at the Festival, including those relating to payment transactions.

At the Festival, most festival bars, food traders, merchandise points will accept contactless card payments (including chip and pin processing and mobile phone activated payments such as Apple pay).
Phone reception and Wifi is poor in Carreglwyd. Some bars may be cash only.
Please be aware there will be no Cash Machines on site. The nearest cash machines are in Valley.

COMMUNICABLE DISEASE

It is expected from time to time, that in order to adhere to conditions of licence and maintain the paramount focus of Tonnau Festival Ltd on customer and crew safety, additional measures in relation to communicable disease (including Covid-19) may be in place for the Festival. The preparation, planning and mitigation of risk will be dynamic. Updates are to be expected, but we draw your attention to the specific and current clauses below.

Whilst we will make every effort to communicate any significant and specific changes to all, we again note it is the responsibility of ticket holders to check for updates to these terms and conditions. This is particularly encouraged ahead of the normal and maintained deadline for refunds – 4 weeks ahead of the event (see the “CANCELLATION, MISUSE AND REFUNDS” section below for more information on refunds).

1.         In light of the recent COVID-19 pandemic, and other communicable diseases, you understand that there are particular risks associated with attending any outdoor gathering (including the Festival). We will take reasonable steps to comply with any relevant guidelines intended to reduce the spread of all diseases. We will make you aware of these measures. However, we cannot be responsible for the behaviour or health of other Festival attendees and cannot effectively ensure that no attendees at the Festival will have COVID-19 or any other disease. Accordingly, we will not be responsible if you catch COVID-19 or another disease at the Festival, or for any illness or death of any Festival attendees caused by COVID-19 or another disease.

2.         You understand and accept that you will be attending the Festival and using any facilities on-site at your own risk.

3.         To help us to reduce the spread of any disease, including COVID-19, we ask that you:

4.         do not attend the Festival if*:

•           you have tested positive for a contagious disease,

•           you display any symptoms of a contagious disease,

•           you are otherwise required to self-isolate.

*note that where there is a conflict between any of the provisions in this paragraph 3.a and any updated government guidelines, the updated government guidelines will apply where they are stricter than the provisions set out in this paragraph 3.a;

1.         follow all guidelines and/or entry requirements notified by us to you and which will apply to your attendance at the Festival. This may include remaining in restricted groups or testing on entry or prior to attending the Festival. We may be required to amend our guidelines before or during the Festival and ask that you comply with any updated guidelines notified to you;

2.         follow all government guidelines concerning any communicable disease (which may be updated from time to time);

3.         provide your contact details and those of members of your booking party via our e-ticketing platform, to a member of Festival staff as directed upon entering the Festival, or if required download and use the government’s official tracing app, for the purpose of notifying you where you may have come into contact with somebody who has tested positive for any disease ;

4.         you will notify us if you test positive for any communicable disease, after attending the Festival for the purposes of notifying other attendees who may have come into contact with you whilst at the Festival.

5.         You understand that you are fully responsible for all costs incurred in following all guidelines and/or entry requirements, including all government guidelines.

6.         You understand that we have the right, at our complete discretion, to:
a. refuse entry to any attendee who we reasonably believe may display symptoms of any communicable disease, or who may not have followed government guidelines or our guidelines or entry requirements;
b. require that any attendee leaves the Festival where we reasonably believe that they may not be complying with these terms or any of our, or government guidelines, in force in relation to communicable disease.

7.         If we are required to exercise a right in paragraph 5, you acknowledge and agree that we will not be obliged to refund you for your ticket and any other costs you have, or might incur.

8.         If government guidelines mean that we need to operate a reduced capacity at the Festival in order for us to comply with those guidelines, you understand that we have the right, with regret, to cancel your attendance to the Festival. In the unfortunate event that we need to exercise this right, you acknowledge that the tickets that we cancel will be at our complete discretion and based on a ‘last sold, first cancelled’ basis. In these circumstances, we will notify you as early as possible and refund to you the full amount of any tickets cancelled. We will not be liable for any additional costs incurred by you.

CANCELLATION, MISUSE AND REFUNDS

Although we will do our best to keep you informed of any cancellation, it is the ticket holders’ responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.

Tonnau Festival Ltd has no obligation to refund any monies or exchange tickets should the programme be altered, or varied, for any reason.

Tickets are sold “subject to licence” approval.

In the event of the unforeseen cancellation of the event, tickets may be transferable to a future event.

Only tickets bought via the official website and issued via our official agent (The Ticket Sellers) or Skiddle are valid. Avoid disappointment and fraud – please do not buy or sell tickets from anywhere else (forums, eBay, Viagogo, Gum Tree etc). Adult tickets can be transferred or re-sold as long as the QR code remains intact and valid.

Please be aware of scammers on social media offering fake tickets or second hand tickets. Facebook is particularly bad for this.

If tickets are found to have been listed for profit, or commercial gain on any unofficial platform (for example being sold on eBay for more than the original face value), they will be voided, the holder refused entry and all tickets in the purchasers’ order will automatically become non-refundable.

Tonnau Festival tickets are non-refundable.

Tonnau Festival Ltd is unable to accept any liability to replace any tickets lost, stolen, damaged or unauthorised use of e-ticket codes resulting from the sharing (deliberate or accidental) of e-tickets and barcodes by purchasers, after they have been received. NB. Once an e-ticket is used or ‘spent’, it becomes invalid and any further persons attempting to use the same e-ticket or barcode will be rejected.

If an event of Force Majeure occurs, which is outside the reasonable control of Tonnau Festival Ltd, Tonnau Festival Ltd shall notify the ticket holders specifying the nature, cause and likely effect of the Force Majeure event. Tonnau Festival Ltd will not be deemed to be in breach of this Agreement (including cancelling the event) where such breach or failure to perform is as a result of a Force Majeure event.

“Force Majeure” means: (a) any cause preventing Tonnau Festival Ltd from hosting or staging the Event (in whole or part) or otherwise from entering the festival grounds due to any unavailability of the festival grounds or any actions or omissions of the festival grounds’ owner; and/or (b) where the following occurs or there exists a real likelihood or material threat of the following occurring: any other event, act, statute rule regulation or act of any government or any other legally constituted authority, non-happening, omission or accident (including without limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, acts of God, war (whether declared or not), threat of or preparation for war, terrorist activity, failure of public utilities or civil commotion, royal demise) beyond Tonnau Festival Ltd’s reasonable control.

SITE RULES

Site rules must be observed at all times. Site rules apply to all areas of the event including campsites and car parks.

They also include any published information (via email or on the website), personal conduct guidance i.e. acceptable noise levels and management of waste.

We reserve the right to eject individuals or groups, for the contravention of these site rules, or for any reason whatsoever at the discretion of Tonnau Festival Ltd staff, via the onsite evictions process.

A valid ticket in an individual’s name, corresponding to the correct associated wristband must be worn by all patrons, public, crew and performer. Personal identification must be shown on request.

Anti-social, abusive, violent, threatening or predatory behaviour will not be tolerated. Eviction is at the discretion of Tonnau Festival Ltd and its staff team.

Tonnau Festival Ltd have a no drugs policy and reserve the right to search and eject anyone suspected of taking illegal substances or infringement of this policy. Our eviction policy also includes the use of nitrous oxide.

Any form of criminality will result in eviction, reporting to the police and any other relevant authorities. This includes theft and criminal damage, such as tagging or vandalism on site.

No glass is permitted on the festival site for safety reasons. Searches will be carried out on entry. Any items which are not allowed into the event should be left in the owner’s car and not brought into the festival. Glass identified during searches on entry will be confiscated and forfeited – this includes foodstuffs.

You may bring limited amounts of alcohol to site. The per adult limit is up to 8 cans of beer or cider per person OR 1 litre of wine (no glass) OR half a litre of spirits. Excess alcohol will be confiscated and forfeited.

Smoking is not permitted in enclosed public spaces or buildings including toilets, tents and venues. This includes e-cigs and vapes.

Fires are not permitted in any of the campsites. There is a communal fire pit in the main camping area.

No animals may not be brought anywhere on site. (Registered assistance animals are an exception to this rule).

The use of drones or similar equipment for any reason is prohibited on or near the event without written permission from Tonnau Festival Ltd.

Items which you cannot bring to the festival:

•           Glass – We do not allow any glass on site for safety reasons

•           Non-personal or excessive amount of cigarettes and/or rolling tobacco

•           Non-personal or excessive amounts of alcohol – 8 cans of beer / cider per person OR 1 litres of wine (no glass) OR half a litre of spirits is allowed per adult. No bulk items e.g. cases or slabs of cans and keg dispense allowed.

•           Any items with an intention to retail without prior arrangement

•           Nitrous oxide

•           Weapons

•           Sound systems, PA, lighting, projection or special effects equipment without express written approval from Tonnau Festival Ltd

•           Unauthorised goods with any Tonnau logo or branding

•           Body piercing or tattoo equipment

•           Floating sky lanterns

•           Fireworks

•           Generators

•           Lasers

•           Drones or other airborne apparatus

•           Gas bottles larger than 2.75 kg

•           Gazebos in general camping

Items may be confiscated at the discretion of Tonnau Festival Ltd and its staff. Any confiscated items will be disposed of and can not be returned post event.

OTHER

All attendees must adhere to the rules and regulations of the venue, the event organisers (Tonnau Festival Ltd) and of Tonnau Festival.

It is possible that exposure to loud music may cause damage to hearing, please bring your own ear protection.

Please be aware that lighting effects including strobe lighting may be used.

It is the responsibility of attendees to check gate opening and closing times – which may change without notice. Ticket holders will not be admitted outside of these times.

Re-entry of persons is subject to our exit and re-entry system, and re-entry is at the discretion of Tonnau Festival Ltd and its staff. There is no pedestrian re-entry from 10pm to 8am.

Tonnau Festival Ltd can accept no responsibility for any personal property. Please do not bring unnecessary valuable items.

You understand and accept that you will be attending the Festival and using any facilities on-site at your own risk.

Our photographers and videographers will be on site, capturing images and video recordings of the festival, including the audience. The audience has no rights to these images, and Tonnau Festival Ltd or any authorised third party is entitled to free use of these images and recordings in any reasonable manner without claim.

We store your personal data when purchasing tickets. This data will be treated in accordance with GDPR regulations. We will not, unless we are legally compelled, release personal data to any third party. We may contact you with Tonnau Festival related news and information.

Terms and conditions are subject to change at any time. We encourage you to review regularly for any changes.

ROAR – Right of admission reserved by Carreglwyd Estate and Tonnau Festival Ltd at all times.

All of these terms and conditions are governed by English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Nudity Policy

Tonnau Festival Ltd’s policy on nudity aims to balance a supportive approach to an individual’s wish to feel free and safe to choose to be without clothes, and wider considerations about everyone’s comfort and safety. As part of our general approach to sexual safety, and a commitment to ensuring everyone’s comfort, nudity is not permitted in indoor venues (other than activities such as talks or workshops where attendees are predominantly seated) or dense crowds due to the anonymity these environments provide for those who may not be acting respectfully or within the law. Adult nudity is not permitted in the Children’s field and woodland areas, nor the Family Camping areas.

Inclusivity Policy

Tonnau Festival Ltd is taking active steps to improve inclusivity and diversity – we want everyone to feel welcome and able to enjoy the festival. From time to time we may gather information on our audience’s demographic using data gathering teams, there is absolutely no obligation to volunteer if you’d rather not.

We want Tonnau Festival to be a safer space and strongly believe that everybody has the right to enjoy the festival experience free from harassment, microaggressions, abuse or intimidation. We are committed to ensuring that Tonnau Festival is an inclusive space for communities targeted by discrimination such as racism, sexism, transphobia, ableism and homophobia. We welcome feedback on how we can improve on these efforts. Every person who comes to Tonnau Festival, be it crew, artists or audience has a shared responsibility to oppose discriminatory behaviour and promote inclusivity. This is a community and everybody is welcome.

THIRD PARTY SUPPLIERS

Additional services and supplies linked to the festival may be offered by third parties. These are outside of the scope of these terms and conditions, which refer specifically to the tickets on offer through our official ticketing partner Ticket Tailor.

All responsibility and liability for any third-party supplies including but not limited to, glamping, yoga, Kids Activities, Forest School, onsite vendors and food trucks rests with the supplier themselves. Their full T&Cs should be reviewed at the point of sale.